What can I do as a family member of someone with a gambling problem?

If you believe a family member or someone close to you is being harmed by gambling, email us at support@pgpg9.mom or contact us via Live Chat. Our Support team will keep everything confidential and explain how we can help.

🛡 pgpg9 — Responsible Gaming

Enjoy it and stay in control
at the same time

Gaming at pgpg9 should be for entertainment and fun only. We provide tools and guidance to help you stay in control and play safely.

What responsible gaming means

pgpg9 always puts the wellbeing of our players above business.

Online gaming can be an enjoyable form of entertainment when approached with the right self-discipline and intention. However, gaming can lead to physical, mental, and financial harm, so responsible gaming means knowing in advance how much you'll spend and how long you'll play — and treating gaming as entertainment, nothing more.

pgpg9 is committed to doing everything we can to help every player enjoy this entertainment safely. That commitment starts not with providing tools, but with giving players clear, open information.

Please take care if you notice any of these signs in yourself — when you find yourself gambling more to chase losses, when you feel you can't stop, or when you're borrowing money to play, step away for a while and contact our Support team.

pgpg9's protection tools

21+ Age Requirement

Access to pgpg9 is for adults aged 21 and above only. Parents and guardians should watch out for children playing online and keep computers and phones locked.

Deposit Limit

You can set your own maximum deposit amount per day, per week, or per month. Keeping to a budget is one of the best ways to avoid financial stress.

Time-Out

You can set your play time in advance for 24 hours, 7 days, or 30 days. Once the set period is over, your account access will be temporarily locked — no early reopening — so you can get a proper break.

Self-Exclusion

If you want to stop playing for a longer period, you can use the Self-Exclusion service. Contact Support, set a time period, and your account will be suspended.

Reality Check

When you go past a set continuous play period, a reminder will appear on your account showing how long you have been playing and a summary of your activity, so you can pause and reflect.

24/7 Myanmar Language Support

If you are worried or struggling because of gambling, you can reach us immediately in Myanmar language via 24/7 Live Chat or Email. Talk to us before making a decision you might regret.

Signs that something may be wrong

We often do not notice when gambling becomes a problem. Ask yourself these questions honestly —

Are you gambling more to try to win back money you have lost?
Are you borrowing money to gamble, or taking family money without asking?
Do you know you should stop but find you cannot control yourself and keep going?
Is gambling affecting your sleep, health, or relationships with family?
Are you hiding your gambling from people close to you?
Are you constantly thinking about gambling even when you are not playing?

If you answered "yes" to any of the questions above, please stop and contact our Support. There is nothing to be ashamed of — we are always ready to help.

How to set your limits

Log in with your pgpg9 Login

Go to Responsible Gaming

Find and click the "Responsible Gaming" setting in the profile menu — you will see the available tools right there.

Set a deposit limit

Set a daily / weekly / monthly maximum deposit limit that fits your budget. You can set any amount starting from 5,000 Ks.

Choose Time-Out or Self-Exclusion

If you want an immediate break, choose Time-Out. If you want to stop for a longer period, use Self-Exclusion to set a duration and confirm with Support — we will action it right away.

Contact Support

If you find it difficult to manage the settings on your own, our Support team is available 24/7 via Live Chat to assist you directly in Myanmar language.

Safe financial boundaries

Setting a financial limit before you play helps you avoid going over your budget. Take note of the following limits available at pgpg9 —

Service Type	Amount / Period	Notes
Minimum Deposit	5,000 Ks	Same for all methods
Minimum Withdrawal	10,000 Ks	Same for all methods
Withdrawal Processing Time	30 minutes — 3 hours	MMT (UTC+6:30) time zone
Deposit Methods	KBZPay, Wave Money, AYA Pay, CB Pay, Bank Transfer

If you want further control over your own budget, you can adjust your daily deposit limit through Support. This service is part of pgpg9's Responsible Gaming policy.

21+ — Protecting minors

Only adults aged 21 and above may play at pgpg9. We strictly follow this international standard and will verify the age of any player. To prevent minors from accessing the site accidentally, parents and guardians should take the following steps —

Install parental control software on computers, tablets, and phones.
Make sure your online gaming account password is kept away from children.
Lock payment apps such as KBZPay, Wave Money, and AYA Pay so children cannot use them.
If you suspect a minor has accessed the site, contact Support immediately — we will investigate.

How to get help

If you feel that gambling is causing problems for you, or you believe someone in your family or a friend is in that situation, please do not handle it alone — let us know right away —

Live Chat

24/7 Myanmar Language Live Chat — Log in to pgpg9 and click the Chat button in the bottom right corner. Our Support team will assist you immediately in Myanmar language.

Email

You can write to us at [email protected] about any gambling-related concerns. All personal information will be handled with strict confidentiality.

Our Support team is here to help players stay happy and keep playing without any stress — we listen openly and help without judgment.

Let's play safe

While exploring the games at pgpg9, true enjoyment comes only when you stay in control.

Responsible Gaming — What You Should Know

Log in to pgpg9, go to the "Responsible Gaming" settings in your Profile, select Time-Out, and choose how long you want to pause (24 hours, 7 days, or 30 days). Once set, your account access will be temporarily locked until the period ends. If you find it hard to do this yourself, contact Support — we're available 24/7.

Anyone who feels they can no longer control their gambling, is borrowing money to play, or whose relationships are being affected by gambling should use Self-Exclusion. Contact Support to set a period between 3 months and 1 year. Your account will be suspended for the full duration with no option to reopen it early.

Yes, you can change it, but reducing the limit takes effect immediately while increasing it only takes effect after a 24-hour waiting period. This means you can't raise your limit on impulse — you get a little time to reconsider the decision.

Yes, you can set a loss limit alongside your deposit limit through Support. Once you hit that limit, further play on the account will be temporarily restricted. Only the limit you set yourself applies, so feel free to reach out — we'll help you get it in place.

If you believe a family member or someone close to you is being harmed by gambling, email us at [email protected] or contact us via Live Chat. Our Support team will keep everything confidential and explain how we can help.

Your gaming budget should only be an amount you can afford to lose without it affecting your life. A useful guideline — experts suggest keeping it to no more than 5% of your monthly income. If you go over that, set a limit, take a break, and come back later.

Enjoy it and stay in controlat the same time